Company

Customer Service

Thank you for visiting WallysPartyFactory.com. We are honored to help make your celebration a memorable one. Your satisfaction is our primary concern, and we want you to be happy with your purchase. Whether you buy on-line or in-store, let us help you make your party or special event the best ever. -Wally

FAQs

Return Policy

We want you to be 100% satisfied with your purchase from Wally’s Party Factory. We will happily accept returns for up to 365 days from the date of purchase. In order to smooth the returns process, please include a copy of the RMA form with returned items. We will credit returns to the original form of payment.

Unfortunately, for health and safety reasons, we cannot accept returns of the following products:

Helium tanks;
Opened food and candy; or
Used temporary tattoos, makeup, facial hair, wigs, or teeth.

We will always strive to make you happy. But we reserve the right to limit or refuse any return of merchandise at any time if accepting the return would be unfair to our other customers.

How to return an online purchase to WallysPartyFactory.com:

Please read through our return policy above to ensure your item is eligible for a return.

Step 1: Request an RMA

All return products require an RMA (Return Merchandise Authorization).
Please request an RMA within 365 days of purchase.
To request a return, simply fill out the RMA form and click Send.

Step 2: Check your email for a printable RMA form.

You should receive a printable RMA form in your email within 2-business days. If there is a problem, we will contact you.

Step 3: Follow the RMA directions for shipping the item(s) back to WallysPartyFactory.com.

Please pack the returnable items in an appropriate box, write the RMA number on the outside, and return to us by your preferred shipper. We will credit your return as soon as it arrives.

How to return an online purchase to our retail store.

You may return your WallysPartyFactory.com online purchase to any of our Wally’s Party Factory or Card & Party Factory store locations. You will need to take your original packing slip and the product you wish to return with you. To find a store location near you, visit our Store Locator.

How do I calculate shipping cost?

Most orders placed by 1:00 pm CST (Central Standard Time), Monday-Friday, will usually ship the same day, providing payment information is correct, your order is not oversize air, and it is not a holiday. Costume orders should be placed by 10:00 am CST in order to insure they ship the same day. The shipping cost is the same regardless of how many boxes it takes to complete the order.

For shipments to the U.S. contiguous-48 states only:

Standard (1 – 5 days) – $9.95
This is the best method available if you need UPS to deliver directly to your door or if you are ordering a hazardous material.*
2-Day Air (2 days) – $24.95
This is the best method if you need delivery guaranteed within 2-days.
1-Day Air (1 day) – $39.95
This is the best method if you need delivery guaranteed within 1-day.

For shipments to Alaska, Hawaii, or Puerto Rico only:

Standard (3 – 7 days) – $39.95
This is the best method available if you need UPS to deliver directly to your door.
2-Day Air (2 days) – $54.95
This is the best method if you need delivery guaranteed within 2-days.
1-Day Air (1 day) – $99.95
This is the best method if you need delivery guaranteed within 1-day.

* Items that are considered Hazardous Material (hazmat) will be charged an additional fee at checkout.

How do I get free shipping?

When you are ready to checkout, as long as your total order is more than $60 after any coupon is applied but before taxes or fees, then you will receive our economy shipping rate free of charge. Should you need to upgrade to a faster shipping method, or you are shipping to Hawaii, Alaska or Puerto Rico, then you will receive a $9.95 discount on that rate.

Has my order been shipped?

Before you contact us, please visit the check the “Track My Order” page. Also, once your order has been shipped, you should receive an email with tracking information. Please be aware that sometimes items will ship from multiple warehouses, so if you have received one box that has a packing list that shows other items shipped separately, please wait one to two days as many shipments do become separated and arrive at different times.

My order arrived damaged.

We strive to properly pack every order, though sometimes accidents happen. If there are any problems with your order, then please fill-out an RMA request form and we will replace the item(s) for you immediately.

When will an “Out of Stock” item be back in stock?

Wally’s Party Factory offers more than 30,000 products. Our goal is to be in-stock 100% of the time. Unfortunately, sometimes circumstances arise that are out of our hands. We apologize and will strive to get that item back in stock as soon as possible. At this time, we are not taking backorders for out-of-stock items.

Will I have to pay sales tax on my order?

We will only add sales tax to your order if you are having your items shipped to the state of Texas (7.75% of your total order) or Oklahoma (local rates apply). Please note that Texas and Oklahoma charge sales tax for shipping & handling. We will add sales tax automatically to your order total during the checkout process. If your items are being shipped anywhere other than Texas or Oklahoma we will not charge sales tax.

If you are not tax exempt, you will need to pay the sales tax in one of two ways. If your order ships to Texas or Oklahoma we will collect sales tax at the time of order on your behalf. If your order ships to a state other than Texas or Oklahoma that charges sales tax, we will not collect sales tax from you. Instead, your state department of revenue may require you to file and pay a tax. For more information, please contact your state and/or local government.

What if we are tax exempt?

If your organization is exempt from your state’s sales tax, please fax a properly completed sales tax exemption to 972-875-6977. Once received, we will mark your account as tax exempt, and notify you to continue your order. For a blank form, click Texas, Oklahoma.

Can I use more than one promo code?

Unfortunately, you can only use one promotion code per order. Promotion offers cannot be combined.

Do you accept international orders?

At this time, we are not accepting orders from customers outside of the United States and Puerto Rico. Please check back as this policy may change in the future.

Is the online price and availability the same as in my
local store?

Our pricing may vary from store to store and online. Most
products on the website are available in-store. If the item is only available
online, we will note it as “Online Only”. Your local store will gladly check if
an item is in-stock; to find your local store’s phone number, please click here.

Can I pick up my order from your warehouse?

Our warehouse is not equipped for retail shoppers. We apologize for any inconvenience.

What are your current promotions?

1) *25% off Graduation Party Supplies. Valid online and in-store. See our current ad for details. (Offer good through 6/8/2013).

2) FREE Patriotic Paper Fan Pinwheel Hanging Decorations 6ct! To receive the “Hanging Decorations” for free, the decoations must be added to your cart along with $30 or more worth of other products, and you must enter the promo code: USA#1 in the coupon-code box when you get to the shopping cart page during checkout. (Offer good until 5/26/2013).

3) FREE Black & White Jumbo Race Flag! To receive the “Jumbo Race Flag” for free, the flag must be added to your cart along with $20 or more worth of other products, and you must enter the promo code: FINISHLINE in the coupon-code box when you get to the shopping cart page during checkout. (Offer good until 5/19/2013).

4) Win a full-sized Darth Vader Stand-up FREE!

Rules & Regulations

1. NO PURCHASE NECESSARY TO ENTER OR WIN

2. How to Enter
In order to enter, each participating person must “follow” Wally’s Party Factory on Pinterest between May 4, 2013 and June 4, 2013 (the “Submission Period”). Each participant must create a pinboard on their personal account titled “May the 4th Be With You” and pin their own photos of their collection cosplay, Star Wars themed parties, fan fiction, and anything else Star Wars related. Lastly, participants must comment on the Wally’s Party Factory pin promoting the Contest with a link to their “May the 4th Be With You” pinboard.

Wally’s Party Factory must receive all entries to the Star Wars Pinterest contest during the Submission Period for a participant to be eligible to win. By completing and submitting a “May the 4th Be With You” pinboard, each participant receives one (1) entry into the Contest. Participants are limited to one (1) entry during the Submission Period.

3. Selection of Winners
Our board of Star Wars experts will randomly select one (1) Winner from among the pinboards submitted on Pinterest.

The winner will be notified via a comment from Wally’s Party Factory on their “May the 4th Be With You” Pinterest board. If a potential Winner cannot be contacted, and does not respond within three (3) days from the date, such potential Winner forfeits all rights to win the promotion or receive the prize, and an alternate Winner will be selected.

4. Prizes
The winner will receive their Darth Vader standup. The item will be mailed as soon as the Winner’s mailing address is verified, but not later than two weeks after selection.

Wally’s Party Factory reserves the right to substitute any prize for a prize of equal or greater value. The failure to accept any prize within three (3) days of notification shall result in a forfeiture of any prize awarded hereunder. Wally’s Party Factory is not responsible for a lost or stolen prize.

5. Eligibility
The Star Wars Pinterest Contest is open to legal residents of the U.S. residing in the 48 contiguous states, Alaska, Hawaii, or the District of Columbia who are 18 years or older. Individuals who are or were employees of Wally’s Party Factory, its affiliates, manufacturers, retail associates, and the immediate families of each are not eligible. Void where prohibited.

The Promotion is sponsored by Wally’s Party Factory and is in no way sponsored, endorsed, or administered by or associated with Pinterest, Twitter, Facebook and/or any other social media website or platform on which it may appear. Pinterest® is a registered trademark of Pinterest, Inc., San Francisco, California. Use of this trademark is solely to describe the sweepstakes process and not to suggest any affiliation or sponsorship with Pinterest, Inc.